Privacy Policy

1. What Aspects Does the Privacy Statement Cover?

This Privacy Statement applies to LuckyPe’s website, mobile site, and mobile applications. It explains how we collect, use, share, retain, and store your Personal Data.

By using our services, you agree to this Privacy Statement and provide consent for the processing of your Personal Data in accordance with applicable laws. If you choose not to provide required information, some services may not be available to you.

2. Governing Laws and Jurisdiction

This Privacy Statement is governed by the Information Technology Act, 2000 and other applicable laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts of New Delhi.

3. What Personal Data Does LuckyPe Collect?

• Contact Details: Name, mobile number, address, date of birth, Aadhaar, PAN, passport, etc.
• Transaction Data: Payment history, transaction records, financial details.
• Audio / Visual Data: Photos, document images, and call recordings.
• Employment Details: Occupation, job history, salary details.
• Signature: Specimen signatures for transaction processing.
• Survey Information: Feedback and survey responses.
• Device Information: Phone model, IMEI, SIM details, location, network data.
• App Permissions: Camera, microphone, and file access for services like video KYC and scan payments.
• Other Access: Wi-Fi SSID and NFC access for tap-to-pay functionality.

4. How Does LuckyPe Process Your Personal Data?

• To process payments and transactions.
• To improve our services through analytics and research.
• To develop new features and products.
• To respond to your queries or complaints.
• To verify identity and secure your account.
• To comply with regulatory requirements and audits.
• To show relevant offers, promotions, or advertisements.
• To respond to emergencies or disasters.

5. Children and Persons with Disability

LuckyPe services are not intended for individuals below 18 years of age. We do not knowingly collect data from minors. If required, verifiable parental consent will be obtained before processing such data.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve user experience, analyze website usage, and personalize services.

7. Sharing Personal Data

Your Personal Data may be shared only when necessary with authorized personnel, service providers, payment processors, or affiliates for operational purposes.

8. International Data Sharing

Your Personal Data may be stored on secure servers under contractual agreements. LuckyPe does not transfer data outside India except as permitted by applicable laws.

9. How LuckyPe Keeps Your Data Safe

• Encryption of payment and financial information.
• Secure login and authentication methods.
• OTP verification for sensitive actions.

Although we implement strong security measures, absolute protection cannot be guaranteed against cyber threats.

10. Data Retention

Your Personal Data will be retained only for as long as necessary to fulfill its intended purpose or to comply with legal obligations.

11. Changes to Privacy Statement

LuckyPe may update this Privacy Policy periodically. The updated version will always be available on our website, and significant changes will be communicated via email or app notifications.

12. Contact Us