LuckyPe India Private Limited (hereinafter collectively referred to as “LuckyPe”, “we”, “us”, “our”) respects the confidentiality and integrity of your Personal Data. (Def: “Personal Data” means any data about an individual who is identifiable by or in relation to such data). At LuckyPe, we are committed to ensuring that your Personal Data is processed in a clear and transparent manner, as set out herein.
We strongly recommend that you read this Privacy Statement carefully so that you are familiar with our privacy practices involving your Personal Data while using LuckyPe products or services.
Our Privacy Promise
We promise:
To keep your Personal Data safe and private.
To empower you to manage and review your marketing choices.
Not to sell your Personal Data to any third party.
1. What Aspects Does the Privacy Statement Cover?
This Privacy Statement applies uniformly to LuckyPe’s desktop website, mobile site, and mobile applications. It outlines how we collect, use, share, retain, transfer, and store your Personal Data.
By using our products or services, you agree to this Privacy Statement and provide your free, specific, informed, unambiguous, and unconditional consent to the practices described herein. LuckyPe collects your Personal Data only to the extent necessary to process your requirements in accordance with applicable laws. If you choose not to share your Personal Data as required, we may not be able to provide you with certain products or services.
2. Governing Laws and Jurisdiction
Our commitment to safeguarding your privacy is outlined in this Privacy Statement, which shall be governed by the Information Technology Act, 2000, and other applicable laws of India, subject to the exclusive jurisdiction of the Courts of New Delhi.
3. What Personal Data Does LuckyPe Collect?
LuckyPe collects Personal Data disclosed by you to provide and improve our products or services. This may include, but is not limited to:
i. Contact Details: Name, mobile number, residential address, date of birth, identity documents (Aadhaar, PAN, Voter ID, Driving License, Passport), education details.
ii. Transaction and Financial Details: Payment history, transaction details, financial data such as income and expenses, required for some products/services.
iii. Audio and Visuals: Images of documents or photos and voice recordings of interactions with our customer care agents.
iv. Employment Details: Occupation, designation, employment history, salary, or benefits as part of record retention.
v. Signature: Specimen signatures for processing your instructions.
vi. Surveys: Feedback or survey responses.
vii. Mobile Device Information: Device location, phone number, SIM serial number, contacts, call logs, device information (model, IMEI, storage, network carrier), transactional or promotional SMS/app notifications.
viii. In-app Functionalities: Camera access for features like video KYC, scan & pay; microphone access for voice typing or video KYC; file access for in-app chat or other functionalities.
ix. Other Access: Wi-Fi SSID information for security notifications; NFC access for tap-to-pay functionality.
4. How Does LuckyPe Process Your Personal Data?
LuckyPe processes your Personal Data with your consent or for legitimate business purposes, including:
To process your requests and transactions.
To facilitate research, analytics, and improvement of services.
To develop new products/services and review existing offerings.
To respond to your queries, feedback, or complaints.
To verify identity and provide secure access to our services.
To share updates about changes in our products/services or terms.
To comply with legal obligations, audits, regulatory reporting, and risk management.
To show advertisements, offers, promotions, or location-based services relevant to your interests.
To respond to life-threatening emergencies or disasters.
5. Children and Persons with Disability
LuckyPe’s services are not available to persons below 18 years. We do not knowingly collect Personal Data from minors. We obtain verifiable parental or guardian consent before processing children’s or persons with disability’s Personal Data. We do not engage in tracking or targeted advertising for children.
6. Cookies and Tracking Technologies
LuckyPe may use cookies or similar technologies to enhance your experience, analyze usage, and personalize content. Cookies do not collect Personal Data directly but may link to data you previously provided.
7. Sharing Personal Data
LuckyPe only shares Personal Data on a “need-to-know” basis with:
Designated personnel or third parties assisting in business operations.
Payment processors or third parties fulfilling your requests.
Affiliates or subsidiaries for operational purposes.
8. International Data Sharing
Your Personal Data may be processed or stored on servers under contractual agreements, but we do not transfer Personal Data outside India except as permitted by applicable laws.
9. How LuckyPe Keeps Your Data Safe
We use reasonable security measures including:
Encryption for payment/credit card details.
App login/logout options and app lock for payment security.
Additional authentication/OTP for multiple devices.
However, absolute protection cannot be guaranteed due to factors beyond our control, such as hacking or virus attacks.
10. Data Retention
You may delete your account via LuckyPe app or website. Personal Data is retained only until it serves its purpose, until withdrawal of consent, or exercise of your right to erasure. Retention may extend in case of:
Legal/regulatory compliance
Pending legal proceedings
Safety, security, or integrity concerns
Judicial/government investigations
Protecting our rights, property, or services
11. Changes to Privacy Statement
LuckyPe may update this Privacy Statement to reflect business or regulatory changes. The latest version will be available at [LuckyPe website link]. Major changes will be communicated via email or app notifications.
12. Contact Us
For any queries or grievances regarding your Personal Data, please contact us 
